The Covid-19 pandemic has been the most disruptive force to the world economy in recent history: external, unpredictable and well outside most of our experience. While prior economic disruptions could be explained by unsustainable economic growth, geopolitical problems, or new technology proliferation, the pandemic has come ‘out of nowhere’ and every one of us is affected by its impact.
Insight
{{eyebrowContentTitle ? eyebrowContentTitle : activeTagName}}
Discover how to create outstanding customer experiences Discover how to create outstanding customer experiences Discover how to create outstanding customer experiences Discover how to create outstanding customer experiences
Explore six critical areas for German utilities’ CX transformation to deliver outstanding customer experience.