Insight

The New Rules of Retail from the Eyes, Voices and Actions of Today’s Consumers

How can retailers uncover the truth about the current retail shopping landscape—and the direction toward a better future? As always, we recommend starting with the customer.

Our new research, in partnership with Salesforce, looks to half a billion real shoppers worldwide to offer retailers forward-looking mandates for creating the customer experience that today’s customers demand.

Read the paper for unique, actionable data and insights from:

• Shopper Activity: 500 million shoppers and 200 million service cases
• Consumer Survey: 6,000 shoppers in U.S., Canada, U.K., France, Germany & Australia
• Mystery Shopping: 70 physical stores visited in London, New York City & San Francisco

Download now to read and share three key mandates and four building blocks for success, plus case studies and resources, derived from our proprietary study.